Account Manager
That's who we are
Flyps is a high-tech software house that has been on the market for eight years. We specialize in projects requiring high levels of expertise: R&D, AI, computer vision, or high scalability. As a software house, we develop software for self-driving robots, biotech and medtech companies, IoT, and data-driven companies, among others. We create our own internal products (e.g., our social live selling platform) and work with both foreign and Polish clients - including American Fortune 500 companies and unicorns. We created the first cashless and self-service stores in Poland and our team was a pioneer in the field of building automation.
The role
We’re looking for a relationship-focused Account Manager to take care of our client base and help us deliver exceptional customer experiences. If you're great at understanding client needs, building trust, and ensuring long-term collaboration, this role is for you.
What you’ll do
- Manage and grow relationships with B2B clients
- Act as the main point of contact for assigned accounts
- Ensure ongoing client satisfaction, resolve issues, and identify expansion opportunities
- Collaborate with delivery and technical teams to make sure projects meet client expectations
- Gather client feedback to improve services and propose upsell opportunities
- Support renewals and coordinate with business development when needed
Requirements
- 3+ years of experience in client/account management, preferably in the tech sector
- Excellent communication skills in Polish (B2+) and English (B2+)
- Organized and detail-oriented, with a knack for building strong client relationships
- Familiarity with Pipedrive or other CRM tools
- Understanding of AI is a plus
- Customer-first mindset and a proactive approach to problem-solving
What we offer
- 20/26 paid vacation days 🌴
- 100% remote work and flexible working hours
- Budget for training and development during work hours
- Private medical care, life insurance, and Multisport 🏃♂️➡️
- Employee referral bonuses
- Equipment of your choice (MacBook by default)
- Interesting, challenging projects- we only take on the ones we believe in :-)
- Department
- Flyps